FAQs

Box Office 

Are there service fees on top of the ticket price?

Your ticket price includes applicable taxes, while service fees are in addition.

What is the refund policy for this event?

Refunds are not available for any Indian Summer Festival events.

Do I need internet access to attend ISF201 events?

Yes, you will need internet access for all Online ISF2021 Events.

Can I attend the festival from outside of BC?

Yes! Our online content is available to stream internationally. 

Note: The Opening Party meal (included with a Premium Pass) is only available for delivery within the Lower Mainland (from Abbotsford to Horseshoe Bay, North Shore to Tsawwassen & White Rock). The Punjabi Market Premium Gift Box is available for delivery Canada-wide via Canada Post.

What is a ‘Hybrid’ event at ISF2021?

A ‘Hybrid’ event includes an in-situ physical sensory experience designed to give you a way to engage with the work of our artists in a way that is safe during this season.

What does my ticket or pass include?  

  • Digital Tickets grant one-time viewing of the event.
  • A Digital Pass includes one-time viewing access to all ISF2021 digital events with one easy login.
  • A Premium Pass includes A Digital Pass + Opening Party Premium Access (inc. food & drink for 2 and access to the Chat Roulette afterparty) + Punjabi Market Premium Gift Box.

What’s the difference between A Digital Ticket and Digital Pass?

Digital Tickets include one-time viewing of a single event, ie. the event for which you purchased the ticket. The Digital Pass includes one-time viewing of all ISF2021 Online Events.

What’s the difference between A Premium Pass and Digital Pass? 

The ISF2021 Premium Pass includes exclusive interactive access to our Opening Party, door-delivered food/drink from Vij’s and Volcanic Hills for the Opening Night, and a Punjabi Market Premium Gift Box, as well as digital access to all online events. The ISF2021 Digital Pass includes access to all ISF2021 online events (without the tangible elements, like food, drink, and gift box). One-time viewing of each event is included with the passes.

How many times can I watch an event?

Each ticket and pass includes one-time viewing of a digital event. One-time viewing means the event was watched from start to end. 

I’m getting a “Maximum Reached” message when I try to purchase a pass. Why?

The maximum purchase limit is set to ensure your email address is linked to the correct voucher for our digital events. If your household wishes to purchase additional passes, please register with a separate account for every additional pass purchase. For group bundles of 6+ passes, please get in touch with us at info@indiansummerfest.ca.

Can I gift an ISF 2021 digital ticket or pass?

To gift a pass, use the recipient’s full name and email during the checkout process. Please see our Virtual Access FAQs for more details. 


Virtual Access 

How do I access my virtual ticket?

You will receive two emails from the event organizer you bought your ticket from:

  1. Order Confirmation Email – This is sent at the time of purchase
  2. Virtual Access Email – This includes a direct link to the film or event and will be sent one hour before the film or event is available to watch unless you purchased your ticket after the film or event is already viewable, in which case, you will receive this within minutes of your first order confirmation email. Note: Passholders will not receive a virtual event access email as all information is provided in the Order Confirmation email for both passes

This ‘virtual access’ email also includes a 9-digit voucher code. You don’t need to enter this code to access the film online but will require this if you have Roku or Apple TV and prefer to watch the film directly on your TV. See the Technical FAQ guide from Elevent for more info.

You can also access a direct link to the film or event by logging into your Elevent account. Click ‘view order’ at the top of the page and from there you’ll see your order confirmation, voucher code, and a blue ‘View on [event organizer’s name]’ button once the film or event is available to watch.

I can’t locate my ‘virtual access’ email.

Search your inbox for the event organizer’s name or donotreply@mail.goelevent.com. Remember to check your ‘other,’ spam or junk folders.

How do I watch the film or event I bought a ticket to?

Your ‘virtual access’ email will include a ‘view’ button, which links directly to the film on the event organizer’s online screening portal.

NOTE: the ‘view’ button will only be visible and active once the film is available to watch, according to the film or event start date and time.

How do I know when the film or event is available to watch?

The date and time of when the content is available to view is noted in your order confirmation email and can also be found on the event organizer’s website. This information is also included on the event organizer’s Virtual Search Page, which you can access by visiting goelevent.com, scrolling to find the event organizer’s name, and finding the film or event you bought a ticket to via the ‘Search Events’ button.

How long is the film or event available to watch?

ISF 2021 events will be available for one-time viewing from when you first hit ‘play’ until midnight on July 17th, 2021.

Note: If you purchase your ticket, for example, on the last day of a festival or the last day that an event is available to watch, it will only be viewable until midnight on that day and regardless of how many hours your link says it is valid for.

Can I pause/stop the film or event and finish it later or re-watch it at a later time?

Yes, so long as you do so within the specified availability period as communicated by the event organizer, but note, once you’ve seen 95% or more of the film or event you won’t be able to replay it.

I bought tickets to different films or events. Will I receive just one email with the links and voucher codes for all of the films/events?

No. You will receive a different ‘virtual access’ email including a unique voucher code for each film or event you purchased a ticket to.

Note: different content may have different start dates and times; you will receive your ‘virtual access’ email for each accordingly and one hour before the content becomes available to view.

Can I watch the movie or event on my TV? Is there an app for the screening portal?

If you have Roku or Apple TV, you can search for “Indian Summer Festival” in the app store and select Download/Free. You will be given a code and directed to a link where you can enter that code, after which you’re all set!

Can I gift my ticket to someone else by forwarding them my ‘virtual access’ email?

Your ticket is linked to your Elevent account and is viewable on one device only. However, if you are interested in purchasing a ticket for someone else you can do so by visiting our Elevent ticketing page, check out as a Guest, and enter the intended recipient’s email address at checkout. Gifting a pass will require registering the recipient with an Elevent account. Be sure to share the temporary password you have created for them so that they may access their new account. 

I bought a ticket to a live stream event. Do I have to watch this live or can I watch it later on?

You will need to begin watching this event at the stated ‘live’ time. You may join late, but you will not be able to access the content once the live stream has ended. 

Note: Indian Summer Festival events will be available for viewing post-premiere by noon the following day (does not include ‘Finale: A Night at The Orpheum’)

I believe there’s a live Q&A or discussion following the film that I purchased a ticket to. How do I access that?

If this is the case, a link to the live discussion will be issued in a second ‘virtual access’ email that you will receive at the same as you ‘virtual access’ ticket email, and/or there will be a link to this on the film or event page itself, which you can access with your virtual ticket. If you can’t locate these details, please contact the event organizer directly to inquire.